One stop shop for all your hotel concierge needs

Start with zero investment offering bespoke concierge services to your guests, hassle free. Improve guest satisfaction scores and generate additional revenue from the first day.

Busywork or building more business?

Reduce the operational burden on the hotel staff and offer exclusive guest experiences that exceed their expectations. Introduce revenue-generating services that utilise sustainable practices, thereby boosting the hotel's reputation.

Increased revenue opportunities

Enhance your revenue streams by leveraging our expertise in identifying and implementing revenue-enhancing services through strategic upselling and partnerships.

Gain a competitive edge in your market

Differentiate the hotel with superior concierge services that outshine competitors. Foster brand loyalty by crafting memorable experiences that inspire repeat visits, positioning the hotel as the premier choice for discerning and eco-conscious travellers.

Cost-effective solution, ready to scale

Reduce overhead by eliminating concierge staffing costs while accessing expert services. Scale services based on demand with a fully managed, commission-based model for maximum efficiency.

Explore our managed concierge services

Private transfers
Private yacht cruises
Dining and nightlife experiences
VIP airport assistance
Private tours and sightseeing
Private shopping
Access to exclusive events
Family curated activities
Pet-friendly private jet aviation services
Water activities
Travel itenaries
Event organisation
Wedding planning
Private photoshooting

View services

All taken care of

Exceptional expertise and proven track record

Grandeur is successfully managing guest experience services at prestigious resorts like Ikos Resorts and Riva Lounge for the past ten years. We serve a high-end clientele, including celebrities, corporate executives, and politicians, ensuring tailored, unforgettable experiences while earning recognition from the World Travel Awards and Luxury Lifestyle Awards for our commitment to excellence.

Offer a first-class guest experience

We are working closely with hotel management to ensure that our offerings are customized to align seamlessly with their brand values and exceed guest expectations. The Grandeur team is carefully curating personalized adventures through tailored activities, ranging from private yacht cruises and luxury dining to private tours and transfers, as well as establishing exclusive lounges, such as the iconic Riva Lounge in Mykonos. We add a touch of privacy and sophistication to every service.

Drive your sustainability goals and ethical practices

Sustainable luxury drives us to offer high-end services that respect the environment through eco-friendly practices in all operations. We value and support our staff in a positive working environment and engage in actions that promote sustainability and ethical business practices, evidenced by our receipt of the International Sustainable Awards in 2023, Great Place to Work 2023, and our commitment to become net zero in carbon emissions by 2027.

Enjoy seamless integration and operational efficiency

Our services help you reduce staff burdens and boost guest satisfaction by streamlining guest requests, bookings, and itineraries for concierge services. We leverage advanced CRM solutions and provide web app access to guests for a seamless experience, all made possible through close collaboration with hotel management teams to design and deploy the services.