TERMS OF USE
Last updated: 12/06/2026
A. GENERAL TERMS OF USE
This website is owned and operated by the company “GRANDEUR SINGLE MEMBER P.C.”, registered under Greek law (no. 183846406000), Tax Identification Number 802845610, with its registered office at 15 Drosini Street, 54644 Thessaloniki, Greece (hereinafter “Grandeur”, the “Company”, “we” or “us”).
These Terms of Use govern access to, browsing of and use of this website, as well as any related sub-pages, contact forms, applications, membership waitlist, online request, digital tool or other feature available through it (hereinafter collectively the “Website”).
Any natural or legal person who visits, browses, uses or submits a request via the Website (hereinafter the “User”) must read these Terms of Use carefully before using the Website in any way. By accessing or using the Website, the User fully and unconditionally accepts these Terms of Use. If the User does not agree with any of the terms, they must not use the Website.
1. Purpose of the Website
1.1 The Website is of an informative, promotional and communicative nature. The Website provides information indicatively regarding Grandeur, its activities, concierge, travel, experiences and events services, the available membership categories, as well as the option to express interest, joining a waiting list, contacting us or submitting a request for potential collaboration or the provision of services.
1.2 The Website may include information on services such as, for example, travel planning, private transport, private tours, yacht cruises, water activities, VIP airport assistance, dining and nightlife experiences, fitness and wellness retreats, private shopping assistance, private photoshoots, wedding planning, corporate events organisation, lifestyle management, family-curated experiences, private jet services, rent a car services, pet-friendly aviation services, as well as other personalised concierge services.
1.3 Grandeur reserves the right to modify, update, enhance, restrict or withdraw any section, service description, membership category, function or content of the Website at any time, without prior notice.
1.4 Certain services or categories of services offered by Grandeur may be governed by additional specific terms (the “Specific Terms of Service”), which are communicated to the User either on this page or on the relevant service page, during the booking process, or in the booking confirmation. In the event of a conflict between these Terms of Use and the Specific Terms of Service, the Specific Terms of Service shall prevail in respect of the specific service.
1.5 Completing a contact form, submitting an application, joining a waiting list, expressing an interest or any other interaction via the Website does not in itself create a contractual relationship between the User and Grandeur and does not imply acceptance of a request or a commitment by Grandeur to provide a service or membership.
2. Services for Hotels and Professional Clients
2.1 The Website may include specific sections, information, portfolios, case studies, service presentations or contact forms aimed at hotels, operators, management companies, investors, development companies, tourism businesses or other professional clients interested in collaborating with Grandeur in the field of managed concierge services, guest experience services, luxury concierge integration, upselling services, event support, private transfers, yacht cruises, private tours, VIP assistance or other related services. This information is provided solely for informational, promotional and business purposes and does not constitute a binding offer, a guarantee of a minimum level of performance, a promise of specific commercial results or a proposal to enter into a contract. Any reference to opportunities for generating new revenue, revenue enhancement, upselling, guest satisfaction improvement or other business benefits is indicative and depends on various factors, such as, for example: location, hotel profile, seasonality, type of clientele, nature of the partnership, availability of services and prevailing market conditions.
2.2 Communication via the Website, the exchange of information or the expression of interest in a business partnership does not in itself create any exclusivity, obligation to cooperate, service contract, agency relationship or any other binding legal relationship between Grandeur and the interested business client or hotel establishment.
2.3 Any collaboration with a hotel establishment or business client requires a separate written agreement, setting out the specific commercial, operational, financial, legal and technical terms of the collaboration.
2.4 Grandeur reserves the right, at its reasonable commercial discretion, to accept or reject requests for collaboration, to propose a different collaboration model, to restrict the geographical or operational scope of service provision, or to require the prior signing of a confidentiality agreement before the exchange of confidential or commercially sensitive information.
3. Memberships-Waitlist-Applications
3.1 The Website may present membership categories, as well as the features, indicative prices, benefits or discounts associated with each category.
3.2 Any reference to a membership tier, annual subscription, booking fee, discount, provision or benefit is indicative and for information purposes only, unless expressly confirmed otherwise in writing by Grandeur.
3.3 The use of functions such as “Join the membership waitlist”, “Apply now” or any other similar option does not imply automatic acceptance of the User as a member, nor does it oblige Grandeur to approve any application. Grandeur reserves the right to accept or reject applications, request additional information, apply internal selection criteria or maintain a waiting list.
3.4 Membership activation, if approved, may be subject to additional specific terms, financial terms, cancellation policies, booking terms or any other relevant contract or confirmation, which will be communicated to the applicant.
4. Third-party services and actual availability
4.1 Grandeur may organise, coordinate, mediate and/or support the provision of services either directly or through external partners, suppliers, professionals or third-party providers, such as, for example, transport companies, rent a car companies, private jet companies, yachting companies, tour operators, venues, restaurants, event venues, providers of water sports, hotels, guides, wellness providers, photographers and other professionals, as well as through sales channels, booking engines, booking widgets, partner hotel websites or other third-party platforms through which the relevant services are advertised or made available.
4.2 The actual availability of services depends on factors such as, for example, the time of request submission, the geographical destination, seasonality, weather conditions, operational capacity, the availability of third-party providers, local regulations, permits or circumstances beyond Grandeur’s reasonable control.
4.3 Grandeur makes reasonable efforts to properly organise, manage and confirm services; however, it does not guarantee that any service described on the Website will be available at all times, in every location or with specific features.
4.4 Grandeur and/or the relevant provider may, at any time, for reasons of safety, functionality or compliance, modify elements of the service, such as, for example, the duration, route, start time, meeting point, the means of transport or execution, the equipment, the schedule, the venue or any other operational aspect of the experience.
5. Informative nature of content and non-binding nature
5.1 The information displayed on the Website is provided solely for general information and to showcase Grandeur’s services and activities, and does not constitute a binding offer, a proposal to enter into a contract or a guarantee of availability, unless expressly confirmed otherwise in writing by Grandeur.
5.2 Any collaboration, membership activation, booking, service assignment or confirmation of service provision is subject to prior assessment and express acceptance by Grandeur and, where required, the conclusion of a separate contract, the sending of written confirmation, specific terms and/or a financial offer.
6. Prices and financial terms
6.1 Any prices, subscriptions, booking fees, discounts or other financial terms that may appear on the Website are provided for information purposes only and are subject to change without prior notice, unless a specific written offer or contract has already been sent and accepted.
6.2 The prices quoted in principle include taxes. The prices may be listed as starting prices, in cases where the service is customizable. Unless expressly stated otherwise, the prices quoted do not include fees, third-party charges, cancellation fees, change fees, platform fees or other charges that may apply depending on the service or destination.
6.3 The final price of any service, membership or individual provision is confirmed only following relevant communication and acceptance by Grandeur and is subject to the Specific Terms and Conditions of said service.
6.4 The above terms apply accordingly to any information, description, price, cost estimate, availability indication, service content or other relevant reference appearing on websites, microsites, booking widgets, sales channels of partner hotels or other third-party platforms through which Grandeur’s services or experiences are promoted or made available.
6.5 Any prices quoted, descriptions of included services, details of participants, duration, meeting points, estimates of additional charges or other service details are binding on Grandeur only if they have been expressly confirmed upon finalization of the booking. In any event, the relevant services are subject to availability, operational and weather conditions, any additional charges and the Specific Terms and Conditions of the respective service.
6.6 In particular, certain services or sales channels may be subject to specific billing terms, such as, for example, billing via room charge, payment of a deposit, settlement of the balance prior to the provision of the service, separate fuel charges, estimated fuel costs, or other additional charges depending on the route, duration, weather conditions, consumption, supplier prices or other operational parameters. Any relevant indications or estimates are provided for information purposes only, unless expressly confirmed as binding upon finalization of the booking.
6.7 Where indications such as “fuel not included”, “entry fees payable on site”, “extra costs to be paid on the spot”, “payment on board”, “room charge”, “deposit required” or similar references, the corresponding charges or specific arrangements are borne by the customer in accordance with the terms of the specific service.
7. Confirmation of request and booking
7.1 Any request submitted to the Company, by any means, including, but not limited to, requests submitted via the Website, a partner hotel, the concierge team, a booking widget, a booking engine, a third-party platform, by telephone, electronically or via a messaging app, shall be deemed an enquiry until availability has been expressly confirmed and the customer has been notified of the specific details of the service, including, where applicable, the final price, start time, duration, meeting or collection point, cancellation terms, payment terms and any other relevant conditions.
7.2 The booking is considered finalized only following confirmation by Grandeur or its authorized partner, where applicable, and following payment of any required deposit or the agreed fee. For the sake of transparency and proper service, requests submitted verbally or by telephone may only be confirmed and finalized in writing or electronically.
7.3 The booking may be entered, confirmed or managed via booking platforms, reservation management systems, hotel channels or other third-party tools, such as, for example, FareHarbor or Triparound, depending on the partner hotel, the destination, the provider and the sales channel.
7.4 A user who submits a request or makes a booking on behalf of third parties declares that they have their authorization to act on behalf of such third parties and undertakes to inform the third parties of these Terms of Use, any Specific Terms of Service and any other applicable terms. In the event of a minor’s participation, the User declares that they are acting as the parent/legal guardian or with the consent of the parent/legal guardian.
7.5 Grandeur reserves the right to request any information reasonably necessary for the proper, safe and lawful organization or performance of the service, such as identification details, ages of participants, contact details, travel details, flight details, special requirements, information regarding health status, allergies, mobility restrictions and any other relevant information.
7.6 Grandeur may refuse to confirm or provide a service if:
a) there is no availability,
b) sufficient or accurate details have not been provided,
c) the applicable terms and conditions have not been accepted,
d) the relevant financial obligations have not been met, or
e) participation is objectively deemed unsafe or incompatible with the terms of the relevant provider.
8. Role of Grandeur – Third-Party Providers – Specific Terms and Conditions for Experiences
8.1 Grandeur provides concierge, organization, coordination, booking support and customer request management services in relation to experiences, activities, excursions, transport, rent a car, cruises, restaurant bookings, tickets, event services, lifestyle services and other related services. Depending on the nature of the service in question, Grandeur may either provide certain services itself or organize, act as an intermediary for, or coordinate the provision of such services through independent third-party partners, suppliers, operators or other service providers.
8.2 Unless expressly confirmed otherwise in writing by Grandeur, the performance of the relevant experience, activity or service may be carried out by the respective third-party provider, who bears responsibility for the actual provision of the service, its operation, safety, the suitability of the equipment and resources, licensing, insurance cover, compliance with legislation and any other aspect relating to the physical or operational delivery of the service.
8.3 Where applicable and unless expressly provided otherwise, the contract for the relevant experience, activity or service may be concluded between the client and the relevant third-party provider. In such cases, Grandeur is not a party to that contract and does not become involved in the specific contractual relationship between the customer and the third-party provider, except to the extent required by applicable law or where expressly agreed otherwise.
8.4 The customer acknowledges and accepts that third-party providers may impose their own specific terms and conditions, including, but not limited to, cancellation terms, participation terms, safety rules, health or age restrictions, waiver forms, check-in or attendance terms, transport terms, terms of equipment use and specific operational requirements. The customer is obliged to read, accept and comply with these terms to the extent that they are communicated to them via the relevant service page, during the booking process, in the booking confirmation or by other appropriate means, prior to the provision of the service. Failure to accept or comply with the terms may result in the inability to provide the relevant service, without any liability on the part of Grandeur.
8.5 Grandeur makes reasonable efforts to select reliable partners, to convey the customer’s requests accurately and to coordinate the relevant services in a reasonable manner. However, Grandeur does not guarantee the quality, suitability, uninterrupted availability or successful performance of a service provided by a third-party provider, nor the accuracy of information, times, routes, schedules, availability or other details that depend on the provider in question or on circumstances beyond its reasonable control.
8.6 To the fullest extent permitted by applicable law, Grandeur shall not be liable for the acts or omissions of third-party providers, nor for any damage, loss, delay, cancellation, alteration, injury, accident, damage, loss of property, failure to provide a service or any other consequence arising exclusively from or in connection with a service provided or performed by a third-party provider, unless the damage is directly attributable to fraud or gross negligence on the part of Grandeur itself.
8.7 Grandeur shall not be liable for any failure or defective performance of a service where this is due to reasons beyond its reasonable control, including weather conditions, security issues, operational constraints, acts or omissions of third-party providers, government or administrative measures, strikes, transport delays, force majeure, or inaccurate, incomplete or delayed information provided by the customer.
8.8 In the event of a complaint or dispute relating to a third-party provider’s service, the customer is obliged to inform both Grandeur and, where required, the provider itself without undue delay and in any case within 48 hours. Grandeur may provide reasonable assistance to facilitate communication and the handling of the matter, without this, however, implying any assumption of responsibility for the final resolution of the complaint or for obligations that are the sole responsibility of the third-party provider.
9. Communication with the User
9.1 Grandeur may communicate with the user via email, telephone, text messages, messaging apps, live chat or any other appropriate communication channel, in relation to requests, bookings, services, membership or other interaction of the user with the Website or with Grandeur’s services.
9.2 Such communication may relate, for example, to the confirmation or management of requests and bookings, the provision of clarifications, reminders, instructions, updates relating to the performance of a service, requests for reviews or feedback, as well as the sending of information regarding related or similar services, experiences or service options that may be of interest to the user, always in accordance with the Privacy Notice in force at the time and applicable legislation.
9.3 Grandeur reserves the right to use appropriate customer management, communication, booking and service systems to organize and support the above communication.
10. Obligations of the user and participants
10.1 The user is obliged to use the Website lawfully, in good faith and in accordance with these Terms of Use, the law and accepted standards of conduct. The user is obliged not to use the Website in a manner that causes or is likely to cause damage, malfunction, interruption, overload or breach the security of Grandeur’s or third parties’ systems, not to introduce malicious software, not to attempt unauthorized access, not to copy or commercially exploit the Website’s content without permission, and not to submit false, inaccurate, misleading or unlawful information.
10.2 The user and every participant in an experience, activity or service are responsible for arriving on time at the designated meeting or departure points and for ensuring that they meet all applicable participation requirements, including indicatively those relating to health, physical condition, age, use of equipment, swimming ability or other specific requirements of the activity in question.
10.3 The customer is obliged to inform Grandeur in a timely and accurate manner, and in any case during the booking and/or when the concierge team requests so. of any information essential to the safe and proper performance of the service, including specific requirements, medical or mobility restrictions, allergies, family or age-related factors, and other critical objective data.
10.4 Where a participant fails to comply with any applicable requirement, Grandeur and/or the relevant third-party provider reserve the right to refuse participation, boarding, admission, or performance of the activity or service, in whole or in part, without liability. In such cases, the full amount payable for the relevant experience, activity or service, including any applicable booking, cancellation, or third-party charges, shall remain due and payable and no refund, credit, or rescheduling obligation shall apply, unless otherwise required by applicable law or expressly agreed in writing.
10.5 Without prejudice to Clause 10.4, Grandeur reserves the right to refuse, restrict or suspend the processing of requests or the provision of services in the event of misuse of the Website or the concierge services, repeated unjustified cancellations or no-shows, breach of these Terms of Use or the terms of third-party providers, or behavior that puts Grandeur, its partners or third parties at risk.
11. Cancellation Policy
11.1 Unless Specific Terms have been communicated for a particular service, cancellations made at least forty-eight (48) hours before the scheduled start time of the activity are entitled to a full refund or a credit of equal value, at Grandeur’s discretion or in accordance with the relevant third provider’s policy.
11.2 Cancellations made less than forty-eight (48) hours before the scheduled activity may result in a charge for part or the whole fee, depending on the nature of the service, the policy of the relevant third-party provider, and whether the relevant cost has already been committed or paid.
11.3 The user acknowledges that certain services are subject to different cancellation periods, such as, for example, twelve (12), forty-eight (48), seventy-two (72) or two hundred and forty (240) hours prior to the start of the service, depending on the type of service, the booking channel or the provider’s policy. In such cases, the specific cancellation policy published on the relevant service page or in the booking confirmation shall prevail.
11.4 In the event of cancellation by Grandeur or the provider due to weather conditions, safety reasons, reasons attributable to the participant, as stipulated in section 10, or other unforeseeable circumstances that make it impossible to carry out the service safely, an alternative arrangement will be offered where possible, a credit note or a refund, depending on the circumstances.
12. Intellectual and industrial property rights
12.1 All content on the Website, including but not limited to text, designs, logos, trademarks, distinctive features, photographs, graphics, videos, navigation structure, layout, portfolio, case studies and other material, is the subject of intellectual and/or industrial property rights held by Grandeur or third parties who have granted the relevant license, and is protected by applicable legislation. The copying, reproduction, modification, distribution, public display, commercial exploitation or any other use of the Website’s content, in whole or in part, without the prior written permission of Grandeur, is forbidden unless expressly permitted by law.
13. Limitation of Liability
13.1 Subject to the specific provisions of Article 8 and the applicable Specific Terms of Service, Grandeur shall use reasonable endeavors to ensure the proper functioning of the Website, the selection of reliable partners and the coordination of the services provided, without guaranteeing the uninterrupted availability of the Website or the performance of services dependent on third-party providers.
13.2 Grandeur shall not be liable for the acts or omissions of third-party providers, for cancellations, delays, modifications or failure to perform services attributable to them, nor for bodily harm, loss, damage, accident, injury, wear and tear, loss of luggage or personal effects, or any other direct or indirect consequence associated with services performed by third parties, unless such liability arises from the applicable legislation or from willful misconduct or gross negligence on the part of Grandeur itself.
13.3 Grandeur shall not be liable for the customer’s inability to participate in an activity due to personal limitations, health issues, lack of required documents, late arrival, failure to comply with safety instructions, alcohol consumption, substance use, or inaccurate or incomplete information provided by the customer.
13.4 To the fullest extent permitted by applicable law, Grandeur shall not be liable for any indirect, incidental, consequential or special loss arising out of or in connection with access to, browsing or use of the Website, the inability to use it, reliance on information provided through it, or access to third-party websites.
13.5 In any event, to the maximum extent permitted by applicable law, Grandeur’s total liability arising out of or in connection with a specific service shall not exceed the amount actually paid by the customer to Grandeur for that specific service.
13.6 Grandeur makes reasonable efforts to ensure that the information contained on the Website is accurate, useful and up to date. However, the Website and its content are provided ‘as is’ and ‘as available’, without any express or implied warranty as to accuracy, completeness, timeliness, availability, fitness for a particular purpose or freedom from errors. Grandeur does not guarantee that the Website will operate uninterrupted, without delays, without technical errors or without viruses or other harmful software.
13.7 The Website may contain links, references or embedded content from third-party websites, platforms or services. These links are provided solely for the User’s convenience. Grandeur does not control the content, availability, policies or practices of third-party websites and accepts no responsibility for them. Access to and use of such websites is at the User’s sole risk.
14. Awards, distinctions, sustainability statements and portfolio
14.1 Any references to awards, distinctions, recognitions, certifications, sustainability statements, ethical luxury claims, award references, hotels, brands, resorts, destinations, projects or portfolio entries are for informational and promotional purposes and are based on the information available to Grandeur at the time of publication.
14.2 Grandeur reserves the right to update, amend or remove such references at any time. The appearance of a specific client, destination, brand or project on the Website does not imply that the same service model, the same terms, the same geographical coverage or the same results will apply to every new user or business client.
15. Protection of personal data and cookies
15.1 The processing of personal data via the Website is governed by Grandeur’s Privacy Notice, which provides detailed information regarding the collection, use, storage, transfer and processing of personal data.
15.2 The Website may also use cookies and similar technologies, as specified in the Website’s Cookies Policy.
15.3 The user must read the relevant documents carefully before using the Website or submitting personal data.
16. Amendment of the Terms of Use
16.1 Grandeur reserves the right to amend or update these Terms of Use or any other terms (including any applicable Specific Terms) at any time. Amendments shall take effect upon their publication on the Website, unless otherwise specified. Continued use of the Website following any amendment constitutes acceptance of the revised terms.
17. Governing law and jurisdiction
17.1 These Terms of Use are governed by Greek law.
17.2 Any dispute arising out of or in connection with these Terms of Use or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts of Thessaloniki.
18. Contact
For any matter relating to the Website or these Terms of Use, the User may contact Grandeur using the following details:
GRANDEUR SINGLE-MEMBER LIMITED LIABILITY COMPANY
15 Drosini Street, 54644 Thessaloniki, Greece
Tax Registration Number: 802845610
Email: legal@grandeur.vip
B. SPECIFIC TERMS AND CONDITIONS
These Specific Terms of Service (the “Specific Terms”) apply to all experiences, activities, excursions, concierge services, bookings, transport services, private cruises, water sports, lifestyle services, event services and other related or personalised services offered, promoted, organised, coordinated or provided by Grandeur. These Specific Terms supplement the General Terms of Use of the Grandeur website.
1. Scope
1.1 These Special Terms apply to all services included in Grandeur’s current list of experiences and activities, including, but not limited to, private cruises, yacht experiences, catamaran experiences, sailing services, private fishing cruises, self-drive boat hire, jet skis, water sports, 4x4 experiences, quad/ATV experiences, rent a car, guided tours, cultural tours, archaeological visits, museum visits, hiking experiences, equestrian experiences, wine tastings, olive oil tastings, beer tastings, cooking classes, winery visits, private photoshoots, shopping experiences, celebration experiences, venue bookings, ticketed / VIP services, private transfers, chauffeur services, VIP airport assistance, helicopter arrangements, private jet arrangements, swimming lessons, mermaid lessons, artistic/synchronized swimming and other personalized concierge services.
1.2 These Special Terms apply regardless of the channel through which a request is submitted or a booking is made, including, but not limited to, the Grandeur website, microsites, landing pages, partner hotels, concierge desks, telephone or email communication, live chat, WhatsApp, booking widgets, booking engines, third-party platforms or other booking tools.
1.3 Certain Grandeur services or experiences may be advertised, made available or booked through partner hotels, microsites, booking widgets, booking engines, concierge desks, third-party platforms or other booking channels. In such cases, specific commercial, operational or organizational terms may apply to the service in question, such as, for example, regarding price, payment method, cancellation policy, no-show policy, included or excluded services, additional charges, fuel, entry fees, the meeting point, arrival time, participation restrictions, safety conditions or other specific requirements.
2. Obligations of the customer and participants
2.1 The customer is obliged to provide complete and accurate information about themselves and about each participant on whose behalf they are making a request or booking.
2.2 The customer and each participant are obliged to comply with the instructions of Grandeur, the partner hotel and the relevant provider, in particular regarding the arrival time, the meeting point, safety rules, conditions of participation, use of equipment, venue rules or any other operational requirements.
2.3 The customer and all participants are required to arrive on time at the designated meeting or departure point. Late arrival or failure to appear may result in forfeiture of the service without entitlement to a refund or credit, in accordance with the applicable cancellation policy.
2.4 The customer and each participant bear sole responsibility for ensuring that they meet all the conditions for participation in the relevant service or activity, including conditions relating to age, health, physical fitness, swimming ability, use of equipment, possession of valid documents or a driving licence, access to archaeological or religious sites, dress code or any other specific requirement.
2.5 The customer must provide advance notice of any allergies, medical conditions, mobility issues, pregnancy, sensitivity to alcohol, motion sickness or any other specific condition that may affect the safe or proper performance of the servic
2.6 The customer and participants are responsible for their personal belongings, luggage, purchases or valuables they carry with them, unless otherwise expressly provided for by the applicable legislation.
3. Categories of services
3.1 Private cruises, pleasure boats, sailing, fishing trips and other maritime services
3.1.1 The terms of this clause apply in particular to private cruises, pleasure boat experiences, catamarans, sailing services, fishing trips, maritime transport, self-drive boat services, recreational watercraft, jet skis and any other related maritime or coastal activity.
3.1.2 The provision of the service, departure, return, route, stopovers, duration, swimming opportunities, use of equipment, access to beaches, coves or other points of interest, as well as any other operational or organizational aspect of the experience, are always subject to the final judgement of the master, captain, skipper, operator, instructor or the relevant provider. The above discretion is exercised in particular for reasons of safety, weather or sea conditions, port or navigational restrictions, technical issues, operational readiness, equipment availability or compliance with the applicable legislation and the instructions of the competent authorities.
3.1.3 The customer acknowledges that, in accordance with applicable legislation, private pleasure craft and commercial day-trip vessels may be required to maintain an up-to-date passenger list, signed by the master or skipper, which is kept on board and presented to the competent authorities upon request. For this reason, the timely and accurate provision of the required information is an essential obligation of the customer.
3.1.4 The number of participants or passengers may under no circumstances exceed the lawful limit for the relevant vessel, craft, vehicle or equipment. Grandeur and/or the provider reserve the right to refuse boarding or participation to any person, where this is required or deemed reasonably necessary for reasons of safety, legality, suitability, insurance cover or the proper performance of the service.
3.1.5 Passengers and participants are obliged to follow fully, immediately and without delay the instructions of the master, captain, skipper, crew, operator, instructor or other authorized representative of the provider. Failure to comply with the relevant instructions may result in refusal of boarding, restriction of participation, suspension of the activity or termination of the service, without liability on the part of Grandeur and without any obligation to refund, provided that the non-compliance is attributable to the customer or the participants.
3.1.6 Swimming, snorkeling, fishing, the use of stand-up paddleboards, water toys, sea bobs, jet skis or other water equipment are permitted only if authorized by the provider and in accordance with their instructions. Participants are responsible for assessing whether they possess the necessary swimming ability, physical fitness, experience and general suitability for the specific activity.
3.1.7 The customer and participants must inform Grandeur and/or the provider in advance of any health issues, mobility problems, pregnancy, seasickness, allergies, injuries, medication or other condition that may affect their safe participation. Grandeur and the provider reserve the right to refuse or restrict participation, where this is deemed reasonably necessary for reasons of safety or the protection of the participant themselves or third parties.
3.1.8 Where the service involves a self-drive boat or other activity in which the participant operates a vehicle or equipment themselves, the participant declares and warrants that they meet the legal and operational requirements regarding age, ability, experience and licensing, where required. The participant is obliged to comply with safety instructions, permitted areas of use, navigation rules and any restrictions imposed by the provider or the competent authorities.
3.1.9 The operator or participant in self-guided or guided water sports is required to remain sober and not be under the influence of alcohol, drugs, medication or other substances that may impair the ability to operate or participate safely. Moreover, the operator of the vessel must be of the minimum legal age, meet any required license or experience conditions, and be able to understand and follow safety, handling and navigation instructions. Grandeur and/or the provider may refuse to hand over equipment, allow boarding or participation in the activity if they reasonably believe that the conditions for safe participation or operation are not met.
3.1.10 Additional terms may apply to jet ski activities regarding minimum age, supervision of minors, duration, second riders, private bookings, additional charges, deposits or usage limits, as notified via the relevant booking channel or by the provider.
3.1.11 Unless expressly confirmed otherwise at the time of booking, the price of the marine service does not include fuel, port charges, entry fees, additional equipment, optional extras, additional water sports, meals, premium drinks, gratuities or other special charges.
3.1.12 Any estimates of fuel or other variable costs are provided for information purposes only, unless expressly agreed otherwise at the time of finalizing the booking. Final charges may depend on the route, duration, weather or sea conditions, fuel consumption, customer choices or other operational parameters.
3.1.13 In the event of adverse weather or sea conditions, safety issues, decisions or instructions from authorities, technical problems, unavailability of the vessel or equipment, or other reasons beyond the reasonable control of Grandeur or the provider, the service may be modified, postponed, restricted, replaced with an equivalent alternative proposal where feasible, or cancelled in accordance with the cancellation policy applicable to the relevant booking.
3.1.14 Grandeur shall not be liable for the final nautical, technical or operational judgement of the master, captain, skipper, operator or provider, nor for any restrictions, changes, delays or prohibitions imposed by competent authorities, port authorities, navigation rules, safety requirements or circumstances beyond its control.
3.2 Water sports, self-propelled craft and lessons in a swimming pool or in the water
3.2.1 Participation in water sports, self-propelled boats, swimming lessons, lessons in a swimming pool or in the water, and other related activities is permitted only if the participant meets the legal and operational requirements regarding age, health, physical fitness, swimming ability and safe use of the relevant equipment.
3.2.2 Participants are obliged to strictly follow the safety instructions of the provider, instructor, operator or authorized staff and to use the equipment exclusively in accordance with the instructions provided to them.
3.2.3 Grandeur and the provider reserve the right to refuse participation, restrict the activity or suspend it in the event of non-compliance, unsafe behavior, an objective lack of suitability, unsuitable weather or sea conditions, or any other reason relating to the safety of participants or third parties.
3.2.4 The operator is liable for fines, damage, loss of equipment, injuries or other consequences resulting from use contrary to the law, the provider’s terms and conditions, safety instructions or rules of proper use.
3.2.5 In ‘mermaid’ classes, swimming lessons, artistic or synchronized swimming lessons, participants or, in the case of minors, their legal guardians declare that the participant meets the minimum requirements regarding water familiarization, swimming ability, health and cooperation required for the relevant course.
3.2.6 Persons with a contagious disease, severe illness, a recent injury or a condition incompatible with safe participation are not permitted to take part. Grandeur and the provider may refuse participation if they reasonably consider that there is a risk to the participant, other participants or staff.
3.3 Tours, 4x4 excursions, quad biking, hiking, cultural, archaeological, caving, mountaineering and other outdoor activities
3.3.1 Services in this category include, in particular, tours, excursions by 4x4, quad or other recreational vehicles, hiking, cultural or archaeological visits, visits to caves, volcanoes, mountains, natural landscapes and other outdoor activities.
3.3.2 These services may be subject to natural, geographical, road, altitude, seasonal or weather-related restrictions, as well as changes to the route, duration or schedule for reasons of safety, operational feasibility, access, availability or compliance with official guidelines or local regulations.
3.3.3 Participants are responsible for ensuring they are adequately prepared for the nature, duration and difficulty of the activity. They are required to wear suitable clothing and footwear, to carry the necessary personal items with them and to comply with all instructions given by the provider, driver, escort or guide.
3.3.4 In activities involving the participant operating a quad bike, ATV, 4x4 vehicle or other vehicle, the driver is required to hold a valid driving license where required, to meet the legal age and ability requirements, and to comply with local traffic regulations, the provider’s instructions and the permitted routes.
3.3.5 The driver is liable for any damage, fines, penalties, injuries or other consequences arising from their own fault, a breach of the law, failure to comply with instructions, or use of the vehicle contrary to the provider’s terms and conditions.
3.3.6 Where the service includes access to monuments, museums, monasteries, archaeological sites, caves, volcanoes, protected areas or other sites of cultural or natural interest, the customer is obliged to comply with the specific access rules of the relevant site. These rules may relate, for example, to opening hours, tickets, cash-only payment policies, dress codes, restrictions on photography, entry bans or specific instructions regarding behavior.
3.3.7 Grandeur shall not be liable for any refusal of entry, restriction of access, delay, change or additional charge resulting from the rules, decisions or practices of third-party venues, authorities or management bodies, nor for any failure by the customer or participants to comply with the relevant rules.
3.3.8 During mountain or nature-based activities, participants must follow the marked or indicated routes, not to stray from the group or the permitted area, not to endanger themselves or others, and to follow the instructions of the guide, escort or authorized person.
3.4 Culinary, wine tasting, food tasting and cooking experiences
3.4.1 Participants are required to inform Grandeur and/or the provider in advance of any allergies, intolerances, dietary restrictions, medical contraindications, pregnancy, religious or other specific dietary restrictions that may affect their participation.
3.4.2 Grandeur does not guarantee that the products, meals, drinks or tastings provided can be fully adapted to any specific requirements, unless this has been expressly confirmed in writing prior to the booking or the provision of the service.
3.4.3 The consumption of alcohol is undertaken solely at the participant’s own risk and in accordance with applicable legislation, age limits and the provider’s instructions. Grandeur and the provider reserve the right to refuse to serve alcohol or to allow continued participation to persons exhibiting unsafe, offensive or inappropriate behavior.
3.4.4 Where wine tasting, beer tasting, spirits tasting or cocktail-making experiences are provided, participation or consumption of alcohol is restricted to persons of legal drinking age.
3.4.5 In cooking classes or hands-on experiences, participants must follow the instructions for handling equipment, utensils, food, hot surfaces and facilities. Any use of equipment contrary to the instructions is at the participant’s own risk.
3.4.6 Any substitution of individual products, labels, wines, dishes, raw materials or tasting elements due to seasonality, availability, suppliers or operational requirements does not constitute a breach of contract, provided that the overall nature and quality of the experience are substantially maintained.
3.5 Photography, shopping, lifestyle experiences, beauty services and festive experiences
3.5.1 Services in this category include, in particular, photography, shopping experiences, styling services, beauty, wellness, spa, massage and grooming services, festive experiences, the organization of special occasions and other related lifestyle services.
3.5.2 These services may depend on the client providing details, preferences, aesthetic choices, timetables, locations, access permits, participant details and other organizational information in a timely manner.
3.5.3 The client acknowledges that the aesthetic, creative, artistic or personal aspects of the relevant services involve a subjective element and depend, where applicable, on collaboration with third-party creative, artistic or professional partners.
3.5.4 Grandeur shall not be liable for the failure to meet the customer’s subjective expectations, provided that these were not previously expressly and specifically agreed as essential characteristics of the service.
3.5.5 Any purchases of products, styling choices, beauty services, spa treatments, manicures, massages, consumption in dining or entertainment venues, or other additional services provided on an optional basis as part of lifestyle experiences or purchases are provided by the relevant third-party providers and are at the customer’s expense, unless expressly confirmed otherwise.
3.5.6 Grandeur is not liable for any refund, exchange, compensation, cancellation or service policies applied by third-party shops, boutiques, salons, spas, dining venues, entertainment venues or other providers.
3.5.7 Any photography permits, venue usage permits, special fees, access restrictions or rules of conduct at specific locations are the responsibility of the customer, unless expressly agreed otherwise at the time of booking.
3.6 Transport, VIP services and services relating to air travel
3.6.1 Services in this category include, in particular, passenger transport, private transport, VIP transport services, chauffeur services, transport to and from airports, ports or hotels, as well as services or arrangements relating to air travel.
3.6.2 These services are subject to transport schedules, local regulations, available vehicles, available drivers or operators, time constraints, slots, weather conditions, traffic conditions, operational capabilities and, where applicable, specific terms and conditions of transport or air service providers.
3.6.3 The customer is responsible for providing accurate and complete details in good time regarding the flight, arrival or departure time, pick-up or drop-off point, number of passengers, number and type of luggage, special requirements, contact details and any other information necessary for the proper performance of the service.
3.6.4 Grandeur shall not be liable for any delay, failure to provide the service or additional charges resulting from inaccurate, incomplete or late provision of information by the customer.
3.6.5 For services relating to air travel or aviation experiences, additional requirements may apply regarding weight, aircraft balance, pre-flight briefing, boarding rules, identification documents, sobriety, weather conditions and operational safety, as specified on the relevant service page or by the respective operator or provider.
3.6.6 Delays, cancellations, missed connections or changes attributable to airlines, airports, ports, customs or police authorities, traffic conditions, strikes, weather conditions or other third parties shall not be the responsibility of Grandeur, unless caused by its willful misconduct or gross negligence.
3.6.7 The customer is obliged to adhere to the meeting times, the instructions of the driver, operator or provider, and the rules of conduct during transport. Grandeur and/or the provider may refuse or terminate the transport in the event of dangerous, unlawful, offensive or unsafe behavior.
3.7 Access to events, bookings, venue services and services requiring a ticket or special access
3.7.1 Services in this category include, in particular, bookings at dining, entertainment or leisure venues, access to events, ticketed services, special or privileged access, table bookings, hospitality experiences, VIP services and other related services.
3.7.2 All relevant bookings and services are subject to availability and the terms and conditions of the respective venue, organizer, ticket provider, booking platform or third-party provider.
3.7.3 Any no-shows, late arrivals, changes in the number of participants, refusal of entry to the venue, dress code restrictions, venue rules, age restrictions, sobriety requirements, cancellation terms or minimum spend requirements of the provider are the responsibility of the customer and are subject to the terms of the relevant venue or provider.
3.7.4 Grandeur does not guarantee the availability of specific seats, tables, viewing points, access areas or other special facilities, unless these have been expressly confirmed in writing at the time of booking.
3.7.5 Grandeur shall not be liable for refusal of entry, removal of a customer from the venue, loss of a booking or additional charges resulting from the behavior of the customer or participants, failure to comply with the dress code, excessive alcohol consumption, late arrival, lack of required documents or breach of the venue’s rules.
3.7.6 The customer acknowledges that the policies regarding cancellation, refunds, date changes, name changes or ticket transfers are determined by the relevant venue, organizer or ticket provider and may be stricter than Grandeur’s general terms and conditions.
3.8 Rent a car, vehicle hire services
3.8.1 Services in this category include, in particular, short-term vehicle rental, rent a car services, luxury or premium vehicle hire, sports or specialty vehicles, SUVs, vans, motorcycles services.
3.8.2 All vehicle rental services are subject to vehicle availability, the terms and conditions of the respective rental provider, legal driving requirements, operational restrictions, insurance conditions and any additional requirements imposed by the provider or applicable law.
3.8.3 The customer and any authorized driver are responsible for ensuring that they meet the legal and operational requirements for the rental and operation of the relevant vehicle, including, where applicable, minimum age requirements, possession of a valid driving license, minimum driving experience, international driving permits, identification documents, payment guarantees, security deposits or credit card requirements.
3.8.4 Grandeur and/or the relevant provider reserve the right to refuse the delivery or handover of the vehicle, refuse authorization of a driver or cancel the booking without liability where the customer or any driver fails to satisfy the applicable legal, insurance, identification, payment, sobriety, licensing or operational requirements of the provider.
3.8.5 The customer is responsible for providing accurate and complete information regarding the intended driver(s), destination, rental period, age, licensing details, vehicle preferences, pick-up and drop-off arrangements and any other information reasonably required for the provision of the service. Grandeur shall not be liable for delays, refusal of service or additional charges resulting from inaccurate, incomplete or late information.
3.8.6 Unless expressly confirmed otherwise at the time of booking, the rental price may not include fuel, tolls, parking fees, road charges, ferries, congestion charges, additional insurance, young or additional driver fees, mileage charges, airport surcharges, security deposits, child seats, GPS equipment, snow chains, fines, penalties or optional extras.
3.8.7 The customer and any authorized driver are obliged to operate the vehicle lawfully, safely and in accordance with applicable traffic laws, road regulations, insurance requirements, the provider’s terms and conditions, and any instructions relating to the use, return or geographical limitations of the vehicle.
3.8.8 The driver must not operate the vehicle while under the influence of alcohol, drugs, medication or any other substance that may impair driving ability. Grandeur and/or the provider reserve the right to refuse vehicle handover or terminate the rental without refund where they reasonably consider that safe or lawful operation is not ensured.
3.8.9 Unless expressly authorized by the provider, the vehicle may not be used for racing, off-road driving, towing, transportation of hazardous materials, illegal activities, subleasing, commercial transport, driver training, participation in competitions, transportation exceeding lawful passenger or cargo limits, or travel to prohibited or restricted geographical areas.
3.8.10 The customer and any authorized driver are responsible for any fines, penalties, toll violations, parking violations, traffic offences, administrative charges, impoundment costs, cleaning fees, damage, excessive wear, loss of accessories, refueling charges or other costs incurred during the rental period, unless demonstrably attributable to the provider.
3.8.11 The customer is responsible for inspecting the vehicle upon collection and promptly notifying the provider of any visible damage, defects or discrepancies. Failure to report such issues may result in the vehicle being deemed accepted in its delivered condition.
3.8.12 In the event of an accident, theft, loss, damage, mechanical issue or breakdown, the customer is required to immediately notify Grandeur and/or the third party provider, comply with all reporting obligations, cooperate with insurers and authorities, refrain from admitting liability without authorization and follow the provider’s instructions regarding roadside assistance, replacement vehicles or repairs.
3.8.13 Vehicle category, make, model, color, specifications or features are subject to availability. Any references to a particular vehicle model are indicative unless expressly guaranteed in writing. The provider may replace the booked vehicle with an equivalent or superior category vehicle, where reasonably necessary.
3.8.14 Cross-border travel, ferry transportation, travel to islands, mountainous regions, restricted areas or specific jurisdictions may be prohibited or subject to prior approval, additional insurance, additional charges or operational restrictions imposed by the provider.
3.8.15 Grandeur acts solely as an intermediary in relation to rent a car services and shall not be liable for the operational, technical, mechanical, insurance, maintenance or legal aspects of the vehicle, nor for delays, breakdowns, accidents, refusal of handover, replacement vehicles, provider decisions or disputes arising under the provider’s rental agreement, except where caused by Grandeur’s willful misconduct or gross negligence.
4. Modification, availability and updating of services
4.1 Grandeur reserves the right to amend, adjust, replace, restrict, suspend or discontinue, at its reasonable commercial and operational discretion, the available services, experiences, packages, individual services, options, features, service locations, departure or return points, partner providers, indicative routes, times, prices or other information displayed on the website or on the relevant booking channels.
4.2 The above amendments may be made at any time, without any obligation to notify the customer individually in advance, provided that they do not relate to a booking that has already been confirmed or where the change is necessitated by reasons of availability, safety, weather conditions, technical or operational issues, decisions by third-party providers or competent authorities, or other reasons beyond Grandeur’s reasonable control.
Membership Terms & Conditions
By registering for a membership and accessing our services, you agree to comply with the following Membership Terms & Conditions, as well as the General Terms of Use of our Website.
1. Membership Eligibility
You must provide accurate and complete information when creating an account. You are responsible for keeping your account details updated.
2. Member Account
Your membership account is personal and may not be shared, transferred, sold, or used by another person. You are responsible for maintaining the confidentiality of your credentials and for all activities conducted through your account.
3. Membership Services
Members may access features, content, or services available under their selected membership plan. Access may vary depending on the subscription level or service availability. By becoming a member, you also agree to comply with our General Terms & Conditions, which apply to all services purchased, booked, or arranged through the platform. In the event of a conflict between these Membership Terms and the General Terms & Conditions, these Membership Terms shall apply to membership-specific matters, while the General Terms & Conditions shall govern all purchased services, travel, experiences, transportation, and related transactions.
4. Payments & Billing
The following terms apply:
Payments must be made according to the selected billing plan.
Membership fees are non-refundable unless otherwise stated.
Recurring memberships may renew automatically until canceled.
Failure to complete payment may result in suspension or cancellation of access.
5. Concierge Services, Experience Bookings & Charges
Membership provides access to concierge services and curated experiences but does not include the cost of booked services, experiences, transportation, or third-party arrangements unless explicitly stated. For each experience, travel arrangement, or concierge booking requested by a member:
A booking/coordination fee may apply; and
The member shall pay the full cost of the booked experience, service, transportation, accommodation, private aviation, or any other third-party arrangement.
All fees and charges will be communicated to the member before confirmation of a booking. By approving a booking, the member authorizes the applicable charges. Confirmed bookings may be subject to separate cancellation, refund, and supplier terms depending on the service provider.
6. Acceptable Use
Members agree not to:
Use the service for unlawful purposes
Share harmful, abusive, fraudulent, or misleading content
Attempt unauthorized access to the platform or other accounts
Copy, distribute, or exploit platform content without permission
Interfere with the normal operation or security of the service.
7. Suspension & Termination
We reserve the right to suspend, restrict, or terminate memberships at our discretion if a member violates these or any other terms of our Website, abuses the service, or engages in activities that may harm the Company or other users.
8. Changes to Membership Services
We may modify, update, suspend, or discontinue any part of the membership services, features, pricing, or benefits at any time without prior notice.
9. Data Protection
Member information is collected and processed in accordance with our Privacy Notice. By using the service, you consent to such data processing.