Privacy and data protection policy

Effective Date: 09/08/2025

1. Introduction

Grandeur MIKE (VAT: 802845610), based at Drosinis G. 15, Thessaloniki 546 44, Greece, is committed to respecting and protecting your privacy. This document explains how your personal data is collected, used, and safeguarded when you engage our luxury concierge services. This policy also explains how your data may be shared within Trident Investments Group IKE and its affiliated companies to provide you with integrated services and personalized offers.

2. Data controller & contact details

• Data Controller: Grandeur MIKE, Drosinis G. 15, Thessaloniki 546 44, Greece, is responsible for overseeing your data processing.

• Group Controller: When applicable, Trident Investments Group IKE (Vachou 1, Thessaloniki 54629) acts jointly with us in processing your information.

• Data Protection Officer: To raise any privacy concerns or exercise your data rights, contact Chris Kaliptsidis at info@grandeur.vip or call +30 231 22 00000.

3. Types of personal data collected

We collect information needed to tailor concierge services to your preferences and requirements:

• Your full name, telephone number, postal address, and email address for communication and service delivery.

• Personal preferences including travel plans, shopping desires, and favorite destinations to personalize offers and experiences.

• Full company information when dealing with business clients, enabling professional service arrangements.

• Booking and itinerary details related to your requests and engagements.

• Records of communications (emails, phone calls, chats) which assist us in managing your service needs and continuous improvement.

• Website interaction data to optimize our online presence and marketing activities.

• Sensitive personal preferences or information relevant to VIP services, maintained with strict confidentiality.

4. How we collect data

Your data is gathered through multiple client touchpoints:

• Online submissions through our website forms supported by FareHarbor, Squarespace, and Respond.io platforms.

• Direct email correspondence and phone discussions with our staff.

• Data entered and managed in customer relationship management and billing software such as Zoho CRM and Pylon Epsilon ERP.

• Manual data entry by authorized personnel to ensure accuracy and service quality.

5. Purposes of data processing

We utilize your personal data for the following purposes:

• To provide accurate and timely concierge service proposals and ensure their successful execution.

• Managing billing and invoicing for the services rendered.

• Delivering targeted marketing campaigns, personalized communications, and conducting customer analytics to improve our offerings.

• Group-wide data analysis for enhanced customer profiling and to offer complementary services between our affiliated businesses, always under lawful grounds.

6. Data sharing and transfers

We disclose your data only when necessary and securely:

• Relevant service providers (such as restaurants, event organizers, transport services) receive only the specific information needed to fulfill your particular requests.

• We do not share your personal data with external partners for unsolicited promotional activities without your explicit permission.

• Your information may be shared internally between Grandeur MIKE, Allinblusive MIKE, and Trident Investments Group IKE to coordinate service delivery and marketing efforts.

• Third-party tools and platforms used for operations are contractually obligated to protect your data.

7. Legal basis for processing

We rely on the following legal grounds to process your data:

• To perform contracts entered into with you, such as concierge service agreements.

• To comply with applicable laws and legal duties.

• To pursue legitimate business interests, including service enhancement and group marketing initiatives.

• Upon your free, informed consent for communications or processing of special preference information.

8. International data transfers

All personal data is processed and stored within secure servers located in the European Union. If data is ever transferred outside the EU, this will only occur under strict GDPR-compliant safeguards.

9. Data security

To ensure the security and confidentiality of your data, we:

• Maintain secure online systems with access by specifically authorized personnel only.

• Control access through unique login credentials and role-based permissions tailored to job functions.

• Require all staff to follow established procedures, with any unusual access request escalated to management for approval.

• Regularly train staff on GDPR compliance and data security best practices.

10. Data retention

Your data is retained for as long as necessary in accordance with legal and operational requirements:

• Customer and concierge service records are kept for five years to support ongoing or future service needs.

• Financial and transaction records are stored for twenty years as required by regulatory authorities.

• Human resources and candidate data, when applicable, are retained for five years.

• Marketing data remains until you opt out or after five years, whichever is sooner.

• Essential business documentation is maintained for the entire lifespan of Grandeur MIKE.

11. Your rights

You are entitled to full control over how your personal data is handled, including the rights to:

• Access and obtain a copy of your personal data.

• Request corrections or updates to ensure accuracy.

• Ask for deletion of data when it is no longer necessary or where consent is withdrawn.

• Restrict or object to processing, particularly for marketing purposes.

• Receive your data in a portable, machine-readable format.

  
  For any rights requests, please contact info@grandeur.vip. We respond promptly, typically within 30 days.

12. Cookies and tracking

Our websites utilize cookies and tracking tools designed to:

• Enhance user experience and site functionality.

• Collect data on website traffic and user behavior for analysis.

• Deliver relevant marketing and personalized content tailored to your preferences.
  For comprehensive details, please consult our Cookie Policy below.

13. Changes to this policy

We reserve the right to update this Privacy Policy to reflect changing legal requirements or business practices. Updates will be published on our website, with significant changes communicated directly where necessary.